Digital Sphere and SEB Luxembourg, part of the Swedish global banking group SEB,

have completed an e-banking project in just 11 months. The result is a new, slick user-friendly e-banking platform for SEB’s international private banking customers across the world. It also covers mobile applications and gives SEB the opportunity to develop further online banking services.

The co-created modern, multilingual e-banking platform is aimed at improving customer satisfaction and service delivery at SEB. Built on top of SEB’s existing systems, the new platform includes a website designed from the users’ perspective, enabling SEB’s national and international customers to make payments and communicate with their account manager. Early customer feedback shows increased engagement, and greater use of the additional information and custom-made features provided on it.

The co-created modern,

multilingual e-banking platform is aimed at improving customer satisfaction and service delivery at SEB. Built on top of SEB’s existing systems, the new platform includes a website designed from the users’ perspective, enabling SEB’s national and international customers to make payments and communicate with their account manager. Early customer feedback shows increased engagement, and greater use of the additional information and custom-made features provided on it.

An agile approach was the key to successfully implementing the project within just 11 months. All stakeholder groups such as private banking, user experience and IT development were involved from the beginning, with their requirements translated into a working prototype, which was then tested extensively with a wider group. Additional feedback loops and revisions helped to continuously shape and refine the platform.

When we first planned the project, it seemed extremely ambitious to deliver so much with such a limited time frame and budget.

An agile approach and close collaboration with Fujitsu at management as well as technical level made it happen.

Fujitsu’s experience with similar projects and the use of open-source technologies also contributed to that we now have a great future-proof platform for our continued digital journey.

The project turned out to be a great example of how we within SEB keep finding new ways to update the value we deliver to our customers, by co-operating with partners like Fujitsu.

Looking forward, we will continuously improve our services using the new platform, based on our customers' needs.

Tomas Majus,
Project Manager at SEB Luxembourg